Just had a letter from Sainsbury's Direct Saver dated September 2009, that starts with the hopeful “We are making improvements to your Sainsbury savings account...” The letter details various pending system changes including a new phone number and address and requirement to change password.
I also note on page 24 of the 25 page booklet that one of the “Improvments” is to reduce the interest rates from aprox 0.4 % down to to 0.1 % for all balances. I am not sure what kind of Improvement that is.
The cheerful letter ends with "we hope you enjoy the improvements to our service."
Another slippery financial institution exposed.